Explore Our Commitment to Transparent Complaints Management
This section provides a detailed and comprehensive overview of our mission, values, and history. It highlights the key principles and values that drive the purpose, goals, and long-term success of our brand and business operations.
How can I lodge a complaint with People Access?
Find clear guidance on raising concerns and the steps we take to resolve them promptly and respectfully.
What methods can I use to make a complaint?
Complaints can be made verbally, in writing, or through a support person to suit your needs.
How will People Access handle my complaint?
We listen carefully, investigate quickly, and respond with a clear outcome to your concern.
Can I get support when making a complaint?
Yes, you can use plain language or have someone assist you throughout the process.
What if I’m not satisfied with the response?
You have the right to escalate your complaint to the NDIS Commission for further review.
Is the complaints process accessible to everyone?
Our policy ensures accessibility and respects all participants’ rights to be heard.
How long does it take to resolve a complaint?
We aim to resolve complaints promptly while keeping you informed at every step.
Clear and Supportive Complaints Resolution
This policy details how you can raise concerns and receive respectful, timely responses from People Access.
Easy Complaint Submission
Participants can lodge complaints verbally, in writing, or through a support person to ensure accessibility.
Respectful and Thorough Handling
We listen carefully, investigate promptly, and respond clearly to address your concerns effectively.
Escalation and Support Rights
You have the right to escalate complaints to the NDIS Commission for further assistance and resolution.